Returns Center

How It Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Return Policy - 30 days:

We want you to be completely satisfied with Gazelle products. We accept return requests for 30 days following delivery, as long as the item is returned in the same condition as it was received.

Shipping Refund: Will the shipping I paid be refunded?

You will receive a full refund, including shipping costs, when your return has been received and processed at our warehouse.  The refund notification you will receive will not reflect shipping or warranty costs, however these costs WILL be fully refunded to you.

Warranty statement: Will my warranty be refunded?

You will receive a full refund, including warranty costs, when your return has been received and processed at our warehouse. The refund notification you will receive will not reflect shipping or warranty costs, however these costs WILL be fully refunded to you.

When will I receive my refund?

Your refund will be issued within 5-7 business days of delivery to our warehouse. Please note that this payment should be reflected in your account within 2-3 business days. If Affirm was used to purchase your order, it may take up to one billing cycle to see this reflected on your account.

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